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Our People

Our People are fundamental to the success of our Group.

The Group seeks to set objectives, monitor performance and determine the development needs of its staff, aiming to ensure consistency and to enable our people to understand their contribution to the Group objectives. Both businesses have employee engagement programmes which encourages people’s involvement in the business.

We try where possible to offer flexible working solutions which help to maintain a balance between work and life outside of the workplace. With the exception of a few members of staff in Asia, the Group is a UK-based employer. Many of our sites are in multi-cultural areas of the UK and we operate a fair, equal opportunities employment culture which embraces multi-culturalism, equality and diversity. The needs of specific groups are identified and addressed with, for example, prayer facilities and employee information in foreign languages where appropriate.

We have a strong commitment to the Modern Slavery Act through our MSA statements, we comply with the National Minimum and Living Wage recommendations to ensure that our people are paid fairly for the work and duties they diligently carry out and we are a fair and consistent employer as evidenced through our employee feedback. This year, we conducted a Group wide review of zero hour contracts. The findings were compliant with the central government policy but also more generous in terms of additional benefits such as payment for breaks. As a result of the review, management agreed that temporary warehouse staff who had worked more than 12 months would move to a permanent contract to give them even more job security resulting with approximately 20 temporary employees moving to a permanent contract in March of this year.

Gender diversity is also important 32% of the senior management team are female (which is an increase of 6% from last year), whilst this figure increases to 52% across the entire workforce. The table below details these figures at year end:

Male % Female %
Senior Management 53 68 26 32
All Employees 761 48 835 52

Learning and development is also an important part of our People strategy and Express Gifts and Findel Education offer NVQ’s and role-specific training programmes. Both businesses have a dedicated training function that supports the development needs and succession planning of the business, together with measuring the employee and customer experience.

Findel Education also recognises the importance of giving customers the protection of knowing our people are suitable to work within the education sector and as such the entire sales force and relevant members of the Marketing and Trading teams are DBS checked. Express Gifts carry out the same checks for all Collections staff giving confidence to customers.

Several staff benefit schemes exist which offer retail discounts and vouchers, technology discount schemes, reduced cost gym membership, NHS checks for the over 40’s and a cycle to work scheme, promoting health and wellbeing.